Via Directsattv.com - DIRECTV Customer Service Shown on Undercover Boss
DIRECTV CEO Mike White appeared on a recent episode of Undercover Boss. White was the former CEO of PepsiCo, and joined the board of directors of DIRECTV at the end of 2009. White became the CEO of DIRECTV early in 2010. He is trying numerous avenues to get up to speed on this industry that is new to him, and his appearance on Undercover Boss is one of those avenues.
DIRECTV is a customer service driven business, so it made perfect sense for White to go undercover with the DIRECTV customer service department. He went undercover with call center representatives. Watching these customer service professionals gave him an insight into the way customer service works at DIRECTV. The audience also benefits from this DIRECTV customer service inside look on Undercover Boss.
There is a good reason a DIRECTV CEO goes undercover in the DIRECTV service team to find out how things work on the ground level of the company. White found that the DIRECTV customer service team is incredibly passionate about the DIRECTV product. He also found they are extremely dedicated to providing the best customer service they can.
He did find that sometimes the phone calls the DIRECTV customer service representatives receive are hard to handle. They handle over 127 million calls a year, and sometimes trying to find the answer for the customer’s question is like finding a needle in a haystack. It can be an incredibly complex job, but the DIRECTV customer service team doesn’t rest until they get customers the help they need.
Call DIRECTV at 866-310-4985 to experience for yourself the best customer service in the satellite television industry. You will have access to the world’s largest and best satellite television provider. DIRECTV has the best sports programming in the satellite television world. They also have the most HD channels of any satellite television provider. They have an incredible movie and pay-per-view selection to choose from. Give them a try and you will have an wonderful world of entertainment at your finger tips.
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