DIRECTV FAQ

  1. Where do you install the DIRECTV Dish?
  2. Can I get DIRECTV programming if I live in an apartment or condominium?
  3. What will I get with standard professional installation?
  4. Can I use my existing wiring in my house with my DIRECTV® System?
  5. Can I use just one DIRECTV Dish for the whole house?
  6. How large is the DIRECTV Dish?
  7. How long will it take to get my equipment?
  8. What happens when I move?

Where do you install the DIRECTV Dish?

To receive DIRECTV programming your home needs a clear view of the southern sky, unblocked by trees or buildings. After that, our professional installers mount the DIRECTV Dish in the most appealing location for your home, apartment, condominium or townhouse.

Can I get DIRECTV programming if I live in an apartment or condominium?

Yes! Many apartment and condominium residents have the dish installed on a private patio or balcony - a clear view to the southern sky is required. Ask for approval from the manager of your home, apartment, condominium or townhouse prior to setup. If management has concerns about this, visit the FCC website for information on your rights to use a DIRECTV Dish.

What will I get with standard professional installation?

You'll receive a service call from a highly trained installer, installation of a dish on your roof, balcony or other location, running up to 125 ft. of cable, 25 feet of phone line, drilling through one wall, connecting your receiver to your TV and VCR or DVD player, a mini-lesson about your system and activation of your service.

Can I use my existing wiring in my house with my DIRECTV® System?

In most cases, your existing wiring can be used. Your installer will verify this upon arrival.

Can I use just one DIRECTV Dish for the whole house?

Yes. One dish is all you need, no matter how many receivers/rooms are hooked into it.

How large is the DIRECTV Dish?

The DIRECTV Dish is small and unobtrusive, about 20" wide by 18" tall, and all are round or oval shaped. Note: If you order a DIRECTV WorldDirect Service package, the DIRECTV Dish is 36" wide, round or oval shaped.

How long will it take to get my equipment?

Equipment comes on your scheduled installation date, and will be delivered by the installer. Installation dates are generally available within 24-72 hours of when the order is placed.

What happens when I move?

Since you own all of your receivers, just call DIRECTV before you move and tell us when you'll be moving and where you'll be going. Leave your DIRECTV Dish behind, and take your existing receivers and remotes with you when you move. With the DIRECTV MOVERS CONNECTIONTM, you get a new dish and standard professional installation is provided with your annual commitment to any TOTAL CHOICE® or OPCIóN EXTRATM programming package and above. Hassle free.

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